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Front of House Assistant Night Manager - Nights

Front of House Assistant Night Manager - Nights

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Who we are:

 

Megaro Hotel - Kings Cross

“We’re independent, dynamic and ambitious. We value pragmatism, communication and a true dedication to getting better every single day.

We welcome guests into our boutique Hotel, 8 grown-up apartments, our all-day Front of House and late night cocktail bar each and every day. And we do it all in the most vibrant and resurgent part of the city, King’s Cross and St. Pancras.

We do this by finding fantastic people that share our passion, our commitment and our pride in phenomenal guest service: We improve as our team improves.”

Position: Night Receptionist

Shift: 7 pm to 7 am

Full time position

We are looking for a passionate and bubbly Night Receptionist who can confidently deliver exceptional, 5* service to guests. You will have a real pride and passion for what you do, with the ability to build rapport and long term relationships with guests.

Key Responsibilities Include: 

• To maintain the highest standards of welcome, service and operational efficiency to guests, clients and colleagues

• Provide the highest possible standards of customer service ensuring guests are served in a polite, efficient, professional and friendly way.

• You will work as part of a team and make sure that an enjoyable environment is maintained, whilst focusing on guest retention to deliver high quality service standards and improve guest satisfaction levels across the hotel.

• You will embrace every opportunity to achieve success by personally delivering exceptional levels of customer service and be a positive role model for the Front of House team.

• Ensuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations and optimise guest satisfaction.

• Ensuring all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately.

• Ensure that Health and Safety Regulations are adhered to at all times.

• Demonstrate a pro-active approach to self-development.

• Maintain high standards of personal presentation and hygiene in line with the company dress code.

Knowledge, Skills, Experience, Qualifications and Personal Attributes: 

• Customer Service centric.

• The desire to succeed, through drive and commitment to high levels of customer service, and product and service offerings.

• The ability to communicate effectively and persuasively at all levels.

• A good team ethos is important, along with the ability to support team members and colleagues.

We are looking for experienced individuals with a passion for delivering attentive service, and who will help us achieve our vision to to develop an environment of contemporary, diverse and unparalleled hospitality.

If you have the experience, and believe that you can help us to deliver our vision, then please apply.

In return:

·Competitive remuneration package for the right candidate, depending on experience.

·You can look forward to working with a dedicated team of professionals.

·Work for a company that offers substantial career progression and training.

·28 days holidays (including bank holidays).

·Free staff meals

·50% staff discount in all our F&B Outlets.

·Discounted rates for team, friends and family throughout our hotels.

·A healthy work life balance.

·Generous recommend a friend scheme.

Desirable / Personal Characteristics

·Experience in a Hotel.

·Be fully conversant and able to operate the hotels front office systems (MS Office, Guestline).

·Reliable and dependable in performing duties.

·Mature approach to stressful situations.

·Gracious, tactful and courteous in dealing with customers and staff.

·Positive and pro-active attitude.

·Able to question and challenge where needed.

·Organised approach and self-starting.

·Good problem solving, interpersonal and communication skills are also essential.

If you are interested in being part of our successful growing team then please apply, we would love to hear from you.

Please only apply if you are eligible to live and work in the UK.

Or, know someone who would be a perfect fit? Let them know!

The Megaro

1 Belgrove St
WC1H 8AG London Directions hello@themegaro.co.uk 02078432222

You are the artist, we provide brushes and paint.

Tired of the same old jargon, "we are different"? So are we, sod it. We want our team members to feel special, which is why we work on the ethos that we "hire smart people to bring the journey forward"

Hospitality is about honesty, which comes from within. You can't turn it into a concept, or roll it out as a chain. Our properties are just as individual as our people. That makes us different. Are you different, and highly skilled? 

Then, be a genius. If not now...when?  

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