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Night Receptionist

Night Receptionist

You are a night owl, passion for detail, likes to be successful, and know your way around a PMS, channel manager, Corrie check and night audits. If this all makes sense, you know what to do.

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Who we are:

 

Megaro Hotel - Kings Cross

“We’re independent, dynamic and ambitious. We value pragmatism, communication and a true dedication to getting better every single day.

We welcome guests into our boutique Hotel, 8 grown-up apartments, our all-day Front of House and late night cocktail bar each and every day. And we do it all in the most vibrant and resurgent part of the city, King’s Cross and St. Pancras.

We do this by finding fantastic people that share our passion, our commitment and our pride in phenomenal guest service: We improve as our team improves.”

Position: Night Receptionist

Shift: Initially 45 hours a week, moving to 4 days on/4 days off in June.

Full time position

We are looking for a passionate and bubbly Night Receptionist who can confidently deliver exceptional service to guests. You will have a real pride and passion for what you do, with the ability to build rapport and long term relationships with guests. You have an immaculate eye for detail, passionate about getting things done the right way, and a good eye for numbers.

Key Responsibilities Include: 

• To maintain the highest standards of welcome, service and operational efficiency to guests, clients and colleagues

• To ensure all financial and reservations reports are correctly executed, and where issues arise, find solutions to reduce the risk of jeopardising the guest experience.

• You will work as part of a team and make sure that an enjoyable environment is maintained, whilst focusing on guest retention to deliver high quality service standards and improve guest satisfaction levels across the hotel.

• You will embrace every opportunity to achieve success by personally delivering exceptional levels of customer service and be a positive role model for the Front of House team.

• Ensuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations and optimise guest satisfaction.

• Ensuring all procedures are adhered to at all times and any discrepancies are reported to management immediately.

• Demonstrate a pro-active approach to self-development.

Knowledge, Skills, Experience, Qualifications and Personal Attributes: 

• The desire to succeed, through drive and commitment to high levels of customer service, and product and service offerings.

• The ability to communicate effectively and persuasively at all levels.

• A good team ethos is important, along with the ability to support team members and colleagues.

We are looking for experienced individuals with a passion for delivering attentive service, and who will help us achieve our vision to to develop an environment of contemporary, diverse and unparalleled hospitality.

If you have the experience, and believe that you can help us to deliver our vision, then please apply.

In return:

· Salary £23.000 GROSS plus Incentives

· Work for a company that offers substantial career progression and training.

· 28 days holidays (including bank holidays).

·  A comprehensive benefit scheme, including CODE and Perkbox.

· A healthy work life balance.

· Generous recommend a friend scheme.

Personal Characteristics

· Be fully conversant and able to operate the hotels front office system Rezlynx.

· Reliable and dependable in performing duties.

· Gracious, tactful and courteous in dealing with customers and staff.

· Able to question and challenge where needed.

· Organised approach and self-starting.

If you are interested in being part of our successful growing team then please apply, we would love to hear from you.

Please only apply if you are eligible to live and work in the UK.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

The Megaro

1 Belgrove St
WC1H 8AG London Directions hello@themegaro.co.uk 02078432222

You are the artist, we provide brushes and paint.

Tired of the same old jargon, "we are different"? So are we, sod it. We want our team members to feel special, which is why we work on the ethos that we "hire smart people to bring the journey forward"

Hospitality is about honesty, which comes from within. You can't turn it into a concept, or roll it out as a chain. Our properties are just as individual as our people. That makes us different. Are you different, and highly skilled? 

Then, be a genius. If not now...when?  

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