Front of House Manager – California Hotel 3*
Born in 1985, our 60 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.
We are extremely excited to enlarge our family and, are now looking for a Front of House Manager, experienced with the role for at least 3 years in a 3- or 4-star property. The Manager will be ideally experienced in using Guestline PMS (Rezynx) although not a must to be considered.
The FOM will be fully responsible for the day-to-day running & control of the Front Office, ensuring the highest of customer service, teaching and coaching the entire team, and liaising with the housekeeping department to ensure impeccable cleanliness throughout.
The Manager will also be responsible for the development and maintenance of all standards, reporting directly to the Cluster Hotel Manager.
The ideal candidate will be a hospitality passionate individual, customer-focused with a to-do-attitude and plenty of leadership. The role requires someone with superb organisation and communication skills. It is essential to ensure all the departments are adequately briefed and trained at all times, delivering an outstanding and attempt service. We are looking for a hands-on approach to the business, for a manager that will lead the team by example at all times.
The Front of House Manager will:
- manage and train the team so as to guarantee great attention to detail and unforgettable service.
- ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
- be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates.
- be extremely knowledgeable in regards to the company services, standards & products.
- commercially and financially astute.
- make sure all sops are respected and up to date.
- flexible on working hrs and duties.
- be NVQ qualified.
If you are looking for a vibrant, quirky operation, no need to look any further.
Apply today and begin a new adventure with us.