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Front of House Team Member aka Receptionist

Front of House Team Member aka Receptionist

The Role: 

We are looking for experienced individuals with a passion for delivering attentive service, and who will help us achieve our vision to to develop an environment of contemporary, diverse and unparalleled hospitality. 

Job summary: 

To provide prompt, efficient and courteous service to all customers.

Key Responsibilities Include: 

·         Provide the highest possible standards of customer service ensuring guests are served in a polite, efficient, professional and friendly way.

·         To work as part of a team and make sure that an enjoyable environment is maintained, whilst focusing on guest retention to deliver high quality service standards and improve guest satisfaction levels across the hotel.

·         Embracing every opportunity to achieve success by personally delivering exceptional levels of customer service and be a positive role model for the Front of House team.

·         Ensuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations and optimise guest satisfaction.

·         Ensuring all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately.

·         Demonstrate a pro-active approach to self-development.

·         Maintain high standards of personal presentation and hygiene in line with the company dress code.

Knowledge, Skills, Experience, Qualifications and Personal Attributes:

  • One year working at reception of a fast moving hotel.
  • Customer Service centric.
  • The desire to succeed, through drive and commitment to high levels of customer service, and product and service offerings.
  • The ability to communicate effectively and persuasively at all levels.
  • A good team ethos is important, along with the ability to support team members and colleagues.

If you have the experience, and believe that you can help us to deliver our vision, then please apply online.

 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

You are the artist, we provide brushes and paint.

Tired of the same old jargon, "we are different"? So are we, sod it. We want our team members to feel special, which is why we work on the ethos that we "hire smart people to bring the journey forward"

Hospitality is about honesty, which comes from within. You can't turn it into a concept, or roll it out as a chain. Our properties are just as individual as our people. That makes us different. Are you different, and highly skilled? 

Then, be a genius. If not now...when?  

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