Senior Room Attendant


Hours                                             As required

Department                                   Housekeeping

Reporting to                                  Hotel Manager

Responsible for                             Room Attendants

Main Duties:

  • Undertake the full range of cleaning duties as directed on a day-to-day basis.
  • Keep corridors, stairways, public and working areas clean, tidy and presentable at all the time. Ensure all corridor are free from obstructing including bags hoovers, rubbish bags and linen-in particular the corridor that you are working within.
  • Follow the procedures specific to the housekeeping department such as lost property, ” DO NOT DISTURB”, key control, show room, VIP, OOO/OOS etc.
  • Report and log any maintenance defects found in the rooms and public area.
  • Report any unsafe methods of working to the Hotel Manager.
  • Ensure that all guest request is met in a polite and efficient manner and followed up & communicated to reception or a senior team member when required.
  • Perform duties effectively and efficiently to the highest standard at all the time.
  • Ensuring the smooth running of the department and act as a role model for the team and leading by example at all times.
  • Acting as a role model for the team and leading by example at all times.
  • Observe and coach team to ensure that they are constantly improving their skills.
  • Carry out any other duties as may be required by the Hotel Manager.
  • Ensure that all guest amenities, VIP packages and guest welcome cards are delivered according to the correct procedure.
  • Liaise with the Reception and Hotel Manager to ensure a smooth communication between departments throughout the day.
  • Be fully familiar with the H&S policies and procedures.

 Personal Qualifications/Skills

  • Proven Track Record in Housekeeping department within a 4* hotel.
  • Proven Track Record in exceptional Customer Service.
  • Experience with industrial cleaning equipment and products.
  • Understand and resolve concerns from guests.
  • Strong Organisational Skills.
  • Proven track record in Human Resources.
  • Problem Solving Skills at all levels.
  • Proven track record in Health & Safety in a hotel environment.
  • Excellent Leadership to help oversee and motivate staff members.
  • Proven track record of ownership of challenges, and results of such ownership.
  • Fluent in English communications, both verbally and in text.

Or, know someone who would be a perfect fit? Let them know!

The Gyle

16 Argyle Square
WC1H London Directions 02035880200 View page

You are the artist, we provide brushes and paint.

Tired of the same old jargon, "we are different"? So are we, sod it. We want our team members to feel special, which is why we work on the ethos that we "hire smart people to bring the journey forward"

Hospitality is about honesty, which comes from within. You can't turn it into a concept, or roll it out as a chain. Our properties are just as individual as our people. That makes us different. Are you different, and highly skilled? 

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